PLEASE NOTE: You must stop here to get your ADA wristband credential.

The Accessibility Services Hub is conveniently located next to Lost & Found, near the General Store. The exact location of this hub will be labeled on the site map when it is released. At this location, you can:

• Pick up your ADA wristband credential
• Pick up your ADA companion wristband (companion must be present upon pick up)
• Get your ADA questions answered
• Learn about our accessibility services

Wristband Policies:

• ADA wristbands are good for the whole weekend (Thursday, October 24 – Sunday, October 27)
• DO NOT remove your wristband for the entire duration of the event
• One (1) companion wristband will be issued for each disabled patron. Exceptions will be made for families with young children
• If a disabled guest wants to switch their companion, please bring the old companion wristband to the Accessibility Services Hub to be reissued

The venue is navigable for people with mobility disabilities. The event is held on mostly grassy terrain with some hills and slopes, and some areas are sandy with tree roots. There are accessible pathways connected throughout the venue including parking, entrances, stages, ADA viewing areas, vendors, and other activity areas.

We encourage all guess with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Crutches, walkers, and canes are permitted as well to be brought into the event.

If you need to recharge your motorized mobility device, you may do so at the Music Hall Camping. Patrons should bring all cords and accessories needed to charge their device. Chargers must use a 110-volt, 20 amp circuit.

We will not be providing wheelchair or scooter rentals.

There will be accessible viewing areas made available to ADA patrons at designated stages. To gain access to these areas, please visit us at the Accessibility Services Hub upon your arrival.

Accessible Viewing Areas Policies:

• Companions may be asked to stand in the back if capacity is reached
• Patrons and companions may not smoke in these areas
• Patrons may not save spots
• Do no block the view of the guests behind you

Accessible camping locations are available for those with accessibility needs. Campsites include close access to paths, entrances, exits, shuttles, and accessible restrooms. Accessible showers are available in the North Loop camping area; this camping are is first come, first served.

Accessible camping spots are available on a first come, first served basis. Registering helps us prepare for your group and plan our accessible camping area. Limited spots may be available to unregistered guests on site, but are not guaranteed.

To register for an ADA primitive camping spot, please fill out our ADA Camping Registration Form.

Service animals are permitted throughout the venue. However, this does not include emotional support animals, therapy animals, or companion animals. Any animal whose task is to provide protection, emotion support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the Park. Only service animals that have been individually trained and show proof of vaccination will be provided service animal credentials and permitted within the festival premises.

The following guidelines must be followed:

• All service animals must be registered at the Accessibility Services Hub upon entry into the Park
• All service animals must remain by the handler’s side at all times, and must be harnessed, leashed, or tethered. If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls
• Handlers must clean up after their service animals
• Anyone bringing a service animal will be responsible for and liable for any damage or injury caused by the animal
• All service animals should have all legally required vaccinations. ADA staff will ask for verification upon check-in

We ask that as a service animal, your animal remain with you at all times. Do not leave your animal unattended or in a vehicle while you’re inside the event. 

A person who knowingly and willfully misrepresents herself or himself, through conduct or verbal or written notice, as using a service animal and being qualified to use a service animal or as a trainer of a service animal commits a misdemeanor of the second degree, punishable as provided in s. 775.082 or s. 775.083 and must perform 30 hours of community service for an organization that serves individuals with disabilities, or for another entity or organization at the discretion of the court, to be completed in not more than 6 months.

We accept requests for the following services:

• ASL Interpretation
• Other forms of Effective Communication

Requests for these services must be emailed to us at least 30 days prior to the event to allow for sufficient preparation. The deadline for this event is Tuesday, September 24, 2024. Please submit your effective communication requests HERE

First Aid: We have several First Aid locations throughout the venue, noted on the site map in both the official Suwannee Hulaween app and in the printed festival guide available at the Box Office on site. Professional medical staff can help you with your medical needs at these locations.

Special Dietary Needs: Hulaween will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond what will be offered at the event, please contact us at [email protected] for further assistance.

Prescription Medication: The protocol of checking in all prescriptions will be updated and relayed to patrons as it develops for 2022. Please note that all prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event.

Other Services: If you would like to request large format / braille literature, guided tours for guests with visual disabilities, assisted listening device systems, or other accommodations not listed, please reach out to use at [email protected]. If you require assistance due to pregnancy / nursing, please reach out to [email protected].