FAQS

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TICKETING

Etix is the only verified ticketing provider for Hulaween; tickets sold on any other platforms may be invalid and voided. To ensure your tickets are valid and authentic, please visit our Passes page to view available ticket options and purchase your tickets. Hulaween and / or Etix are not responsible for tickets purchased on any other ticketing platform besides Etix.com.

Tickets to Hulaween are sold by Hula Holdings, LLC, the Festival Promoter, which has hired Etix, Inc., for Festival ticketing. Spirit of the Suwannee Music ParkPJddahOWY16COSV4hPR 0rs3aZpjuWLQfHnF0TdYZ is only the venue for Hulaween under a license agreement with the Promoter: Cornett’s Spirit of the Suwannee, Inc., is in no way responsible for any ticketing, refunds or exchanges. If the Festival is canceled, the Promoter will have Etix refund all ticketing monies owed. Please refer to Etix Purchase Policy for ticketing and refund information.

All sales are final, no refunds or exchanges.

In Florida, July is a Sales Tax Holiday called Freedom Month meaning admission to certain entertainment and cultural events from July 1-31 are sales tax exempt. This applies to all remaining GA, VIP Mummy, VIP Werewolf and Early Admission Hulaween passes.

For more information about Freedom Month, click here.

If you purchased passes between July 1-3 with taxes included, you will be refunded the sales tax portion only.

If you purchased a pass and paid in full, you can expect your refund before July 31, 2024.

If you purchased a pass on a payment plan, you must fully pay off your order before the tax refund is issued. All payment plan purchasers can expect their refunds before September 30, 2024.

Since Freedom Month is a Florida mandate, no sales tax savings only apply to purchases made during the month of July.

Yes, the tax free pricing will be split up amongst your payments as long as you make your first payment no later than July 31st.

Single day passes for Hulaween 2024 will not be available for purchase either online or at the Box Office on site.

You can view your Etix order through your Etix Account Manager and make an additional payment on your payment plan.

All ticket sales are final – there are no refunds or exchanges permitted.

If you purchased passes for this year’s festival and have since resold them to another fan, it is your responsibility to ensure your buyer receives what they have purchased. Hulaween and / or Etix are not responsible for distributing wristbands, camping passes, and / or digital tickets to fans who have made purchases through the secondary market.

In the event of a cancellation, your tickets will be refunded in full via your point of purchase.

If you have a question about ticketing, payment plans, or your order, please contact Etix by this form or at 1.800.514.3849. You can also check out their Help Center.

Etix Customer Support Hours:
Monday – Saturday: 9am to 8pm ET
Sunday: Noon to 8pm ET
**Please have your order number available so Etix Customer Support can assist you quickly**

If you have a question about camping or the Park itself, please contact the Spirit of the Suwannee Music Park.

If you have a general event question, please send us an email at [email protected].

PAYMENT PLANS

You can purchase your Hulaween passes for as little as 25% down, and your remaining balance will be split between subsequent payments. Payments will be automatically charged to your credit or debit card every 28 days from your initial purchase date until your balance is paid in full. The required down payment amount varies based on your purchase date; check out our Payment Plan page for more info.

During checkout, simply select “Split into multiple payments” to utilize the payment plan. A full timeline of when your payments will be charged and the total amount charged at each payment will be displayed during checkout.

You must have a valid debit or credit card to purchase your tickets via the payment plan; a prepaid debit card cannot be used.

You can view all upcoming payments and make additional payments on your balance at any time through your Etix Account Manager. For more information on how to use the Account Manager, click here.

Accounts with two (2) or more consecutive missed payments are subject to cancellation.

All sales are final, no refunds or exchanges.

Incomplete payments will not be refunded.

Etix Payment Plan Overview and Agreement

 

If the funds are not available in your account on your payment date, Etix will try three more attempts every 24 hours to process your payment. After three subsequent failed attempts, the balance will roll over to the next payment. You will be notified via email from Etix if there is a failed attempt of payment on your account.

You can view all upcoming payments and make additional payments at any time through your Etix Account Manager.

Accounts with two (2) or more consecutive missed payments are subject to cancellation.

All sales are final, no refunds or exchanges.

Incomplete payments will not be refunded.

Etix Payment Plan Overview and Agreement

 

Yes – you can log into your Etix Account Manager and make a manual payment on your balance at any point. The amount you pay will be deducted from your next scheduled payment.

Payment plan accounts with two (2) or more consecutive missed payments are subject to cancellation.

We will contact you via email to request payment of the overdue balance. If your overdue balance is not paid by the deadline provided to you via email, your order will be cancelled and your tickets will be resold.

Cancelled payment plans cannot be reinstated. If your order is cancelled but you still wish to attend the festival, you must purchase a new ticket.

Refunds will not be issued for any amount you’ve already paid into your payment plan.

Etix Payment Plan Overview and Agreement

 

Passes purchased on a payment plan cannot be transferred or resold to another fan until the balance is paid in full.

The last day to purchase on a payment plan is August 14. Any passes purchased on August 15 or later must be paid in full during checkout.

If you have a question about ticketing, payment plans, or your order, please contact Etix by this form or at 1.800.514.3849. You can also check out their Help Center.

Etix Customer Support Hours:
Monday – Saturday: 9am to 8pm ET
Sunday: Noon to 8pm ET
**Please have your order number available so Etix Customer Support can assist you quickly**

If you have a question about camping or the Park itself, please contact the Spirit of the Suwannee Music Park.

If you have a general event question, please send us an email at [email protected].

EVENT INFO

Yes! The official Hulaween app is available in both the App Store and the Google Play Store.

There will be a public network available for use near the Music Hall and Country Store, but network bandwidth will be limited. If you have assignments, meetings, or projects due during Hulaween, we recommend completing or rescheduling them before getting on site.

ATMs are located within the park; you can view their locations in the Hulaween 2024 map, which will be released closer to the festival.

Hulaween is cashless for food and beverage vendors within all areas – both festival and campgrounds! All food and beverage vendors will only accept payments via debit card, credit card, or digital wallet (contactless payment methods listed below). If you don’t have a debit or credit card, we recommend purchasing a prepaid card before arriving to the festival.

Accepted credit card payments include any US-issued, and most internationally-issued, magstripe or chip cards from Visa, MaterCard, American Express, Discover, DCB, or UnionPay.

Accepted contactless payments include Apple Pay, Android Pay, Samsung Pay, Google Wallet, and contactless cards.

The temperatures typically range from the 70s and 80s during the day down to the 40s and 50s at night. We recommend packing plenty of layers, and be prepared for chilly nights.

Other suggestions from Hulaween veterans include a headlamp to find your way back to your campsite at night, bug spray, sunscreen, chapstick, clean socks for both daily and nightly wear, fanny packs / small backpacks, and wet wipes. We also recommend trash bags! Remember: if you pack it in, you need to pack it out.

We recommend stopping at the Walmart and Publix in Live Oak near the Park; however, we cannot guarantee availablity of needed supplies.

There’s a sports bar located at the Music Hall near the Country Store that will be showing all your favorite games and races.

For our VIPs, we’ll have the games streaming in the VIP Lounge at The Meadow.

We love pets, but for everyone’s safety (particularly your animals’), pets are not allowed at the Spirit of the Suwannee Music Park or Hulaween. Please leave your pets safely at home.

If you require a service animal, your service animal must be registered and must show proof of current rabies vaccination. Please note that an emotional support animal is not considered a service animal under the ADA, and will not be permitted into the festival.

A person who knowling and willfully misrepresents herself or himself, through conduct or verbal or written notice, as using a service animal and being qualified to use a service animal or as a trainer of a service animal commits a misdemeanor of the second degree, punishable as provided in s. 775.082 or s. 775.083 and must perform 30 hours of community service for an organization that serves individuals with disabilities, or for another entity or organization at the discretion of the court, to be completed in not more than 6 months.

Yes! Vendors of food, drinks, and wares will be on site.

Hulaween is cashless for food and beverage in the festival grounds! All food and beverage vendors will only accept payments via debit or credit card. If you don’t have a debit or credit card, we recommend purchasing a prepaid card before arriving to the festival.

Merchandise and craft vendors accept cash, debit, and credit cards throughout the venue and campgrounds.

Accepted credit card payments include any US-issued, and most internationally-issued, magstripe or chip cards from Visa, MaterCard, American Express, Discover, DCB, or UnionPay.

Accepted contactless payments include Apple Pay, Android Pay, Samsung Pay, Google Wallet, and contactless cards.

The following applications for Hulaween 2024 are now open:

 

Please review the application you are applying for thoroughly and provide all necessary detail prior to the deadline for consideration.

The performance artist and workshop presenter applications are coming soon. Keep an eye on our website for more information!

Applications for 2024 will be available soon. Keep an eye on our website for more info!

No person under the age of 18 may be admitted to the Park without an accompanying parent, legal guardian, or other adult who has lawful custody of said minor. All festival attendees must have an appropriate festival pass to enter the Park.

Anyone 3 years of age or older must have a 4-day admission wristband to enter the Park during the festival. Children 2 years of age and under are free.

Yes! If you are a journalist or photographer who works for an accredited media outlet you can apply for media passes here.

If you have a general event question, please send us an email at [email protected].

If you have a question about ticketing, payment plans, or your order, please contact Etix via this form here or at 1.800.514.3849. You can also check out their Help Center.

Etix Customer Support Hours:
Monday – Saturday: 9am to 8pm ET
Sunday: Noon to 8pm ET
**Please have your order number available so Etix Customer Support can assist you quickly**

If you have a question about camping or the Park itself, please contact the Spirit of the Suwannee Music Park.

CAMPING

4-Day GA passes include Primitive Camping from 8am ET on Thursday, October 24 until noon ET on Monday, October 28.

Car / RV passes are not included in your 4-Day passes. You must purchase the appropriate car or RV pass to bring your vehicle into the campgrounds. You can view all available car and RV passes on our Camping page.

Primitive camping will be provided in designated areas, and campsites are first come, first served. Camping is not permitted anywhere on the disc golf course, in the festival grounds, or on any of the roads throughout the Park. Primitive campers are not permitted to camp in reserved VIP or ADA areas.

Camp hosts will be available on-site to help you find a suitable camping location, and answer any questions or address any concerns you may have.

Check out time is noon ET on Monday, October 28. All guests are required to leave the premises by that time. If you would like to extend your stay past noon ET on Monday, October 28, additional fees may apply and your festival camping spot is not guaranteed. Please go to the Spirit of the Suwannee Park Camping office, or call (386) 364-1683, BEFORE Monday, October 28, to inquire about extended camping.

You are not required to camp on site to attend Hulaween. There are several hotel options in Live Oak that you’re welcome to stay at during the festival.

If you choose to stay at a hotel in town, we recommend utilizing our complimentary shuttle service to get to the festival! Our shuttles will make stops at the hotels in Live Oak, as well as Walmart and Publix.

Check back closer to the festival for more info on our complimentary shuttle service.

By purchasing an admission ticket, a pass for day parking, car camping or RV camping, the purchaser agrees to a search of the vehicle and metal detectors may be in use at all venue entrances.

Primitive campsites are first come, first served. However, camping is not permitted anywhere on the disc golf course, in the festival grounds, or on any of the roads throughout the Park. Please be mindful of those around you, and don’t claim more space than you need. Holding or reserving campsites for friends arriving later is not permitted.

The Park is a designated Tow Away zone – if you park in a prohibited area, your vehicle may be towed at your expense. If you park in the road, you will be towed.

RV campsites with power & water hookups are reserved for guests with the appropriate upgraded campsite reservation. If your campsite is on a reserved RV hookup site, you will be asked to relocate.

VIP primitive camping areas are reserved only for Mummy or Werewolf guests. Cars are permitted into these campsites with the appropriate VIP Car Pass.

VIP RV camping areas are reserved only for guests who have purchased the Goblin or Vampire VIP packages.

ADA camping areas are reserved for guests with ADA accommodations and the appropriate ADA placard in their car, truck, or RV.

Camp Hosts will be available on-site to help you find a suitable camping location, and answer any questions or address any concerns you may have.

Yes – you are required to purchase a Primitive Car Pass to bring your car into the campgrounds and park it at your campsite. This is an additional pass available during checkout when purchasing your tickets for the festival.

Your GA passes do not include a Primitive Car Pass. If you arrive on site without a Primitive Car Pass, you will either need to purchase one at the Box Office to bring your car into the campgrounds, or you can park it in the daily parking lots outside of the campgrounds for an additional fee. Check back closer to the festival for the daily parking fees.

Mummy and Werewolf VIP packages do not include VIP Car Passes. Please note that VIP Car Pass quantities are limited. If VIP Car Passes are sold out, you may purchase a VIP Satellite Parking Pass. This will allow you to park your car in a satellite parking area, and utilize our complimentary VIP shuttles to bring your campsite equipment into the VIP campgrounds.

Yes! Spirit of the Suwannee Music Park guidelines state that any vehicle with a steering axle (i.e. a steering wheel) must have the appropriate vehicle pass to enter the campgrounds.

If you are camping in the GA primitive campgrounds and your vehicle is towing an RV or camper that does not have a steering wheel, you will need a Dry RV pass to bring the vehicle into the Park. Please adhere your pass to the driver’s side windshield of the drivable vehicle.

If you are camping in the GA primitive campgrounds and your vehicle is a drivable RV that is also towing a personal car behind it, you will need a Dry RV pass for your RV and a Primitive Car pass for your personal car. Please adhere the appropriate pass to the driver’s side windshield of each vehicle.

If you are camping in an upgraded campsite, your upgraded campsite includes one vehicle pass. If your vehicle is a drivable RV that is also towing a personal car behind it, your included vehicle pass can be added to the personal car. However, if you arrive on site in a drivable RV and you have a personal vehicle coming in at a later date and time, you will need to purchase a Primitive Car pass to permit that vehicle to enter the campgrounds.

Car passes that are included in Witch, Goblin, Vampire, and Zombie packages cannot be transferred or sold to another fan. These passes are assigned to your specific campsite within the VIP campgrounds or RV campgrounds.

For everyone’s safety, please keep your car parked upon arrival to your campsite. We recommend picking up all necessary supplies in town before arriving to the campgrounds.

To ensure the safety of all guests at the festival, there will be a strict no car re-entry policy to the campgrounds starting Tuesday, October 22 at 8am ET. All vehicles leaving the campgrounds after this time will be required to park in the day parking lots outside the campgrounds upon their return. Vehicles in day parking will be permitted back into the festival grounds starting Sunday, October 27 at 8pm ET to tear down campsites and prepare for egress from the campgrounds. If your car is parked in the day parking lots, you are permitted to come and go from these lots as you please during the festival.

You must park vehicles and golf carts in designated areas only. You may not park in any roadway, or camping space that you have not rented.

You may only park in a designated disabled parking spot if you display a valid disabled parking license plate or review mirror tag.

The Park is a designated Tow Away zone – if you park in a prohibited area, your vehicle may be towed at your expense. If you park in the road, you will be towed.

If you want to camp together with your HulaFam, we strongly recommend that you plan in advance to arrive on site together. Since campsites are available on a first come, first served basis, holding or reserving campsites for friends arriving later is not permitted.

The campgrounds will open for both GA and VIP 4-Day passes on Thursday, October 24 at 8am ET. Guests may arrive early (see below).

Early Camping Pass holders can enter the campgrounds as early as Sunday, October 20 at 8am ET. You must have a 4-day pass AND the appropriate Early Camping Pass to enter the park at any point prior to Thursday, October 24 at 8am ET.

All Hulaween camping passes will end on Monday, October 28 at noon ET. If you’d like to remain on site past this time, additional fees will be charged. Please contact the Spirit of the Suwannee Music Park to inquire about extended camping.

Yes! However, all early arrivals must have a 4-day pass for the festival and purchase the appropriate Early Camping Pass either online or at the Box Office on site. To ensure a smoother arrival process, we recommend purchasing the Early Camping Pass online prior to arriving on site.

You must have a 4-day pass AND the appropriate Early Camping Pass to enter the park at any point prior to Thursday, October 24 at 8am ET. Early camping prices change each day at 8am ET. To view all Early Camping Passes, check out our Camping page.

To ensure the safety of all guests at the event, there will be a strict no car re-entry policy to the campgrounds starting Tuesday, October 22 at 8am ET. All vehicles leaving the campgrounds after this time will be required to park in the day parking lots outside the campgrounds upon their return. Vehicles in day parking will be permitted back into the festival grounds starting Sunday, October 27 at 8pm ET to tear down campsites and prepare for egress from the campgrounds.

If your car is parked in the day parking lots, you are permitted to come and go from these lots as you please during the festival.

We recommend picking up all necessary supplies in town before arriving to the campgrounds. To ensure the safety of all guests at the festival, there will be a strict no car re-entry policy to the campgrounds starting Tuesday, October 22 at 8am ET. All vehicles leaving the campgrounds after this time will be required to park in the day parking lots outside the campgrounds upon their return. Vehicles in day parking will be permitted back into the campgrounds starting Sunday, October 27 at 8pm ET to tear down campsites and prepare for egress.

If your car is parked in the day parking lots with the proper credentials, you are permitted to come and go from these lots during the festival.

If you need to run into town to pick up supplies during the festival, we recommend utilizing our complimentary shuttle service! Check back closer to the festival for more info on the schedule and pick up location.

Yes, additional fees apply and all drop-offs must be pre-registered with the Park.

Please check back for more information.

Yes! There are permanent bathhouses located throughout the campgrounds. These will be indicated on the Hulaween 2024 map when it’s released closer to the festival.

If conditions at the Park are permissible for campfires, you’ll be permitted to have a fire at your campsite. Check back closer to the festival for more updates on fire conditions.

Yes, but you will need to purchase a Primitive Car Pass to bring your motorcycle into the campgrounds. For everyone’s safety, please keep your motorcycle parked upon arrival to your campsite.

All-terrain vehicles (ATV’s), off-road utility vehicles (ORV’s), recreational utility vehicles (RUV’s), dirt or motocross bikes, go-carts, one-wheels, hoverboards, and dune buggies are not allowed.

Not all golf carts are permitted in the Park. Click here to view the Spirit of the Suwannee Music Park Golf Cart Policy.

Golf carts are permitted into the primitive campgrounds but require proof of insurance and payment of all trail fees. All golf carts must be registered and insured in the name of the owner attending the festival; no third-party golf cart rentals will be accepted.

If you are planning to bring a golf cart to the Park, you must complete the Golf Cart Registration Form and pay the trail fee prior to arriving on site. Visit our Camping page for more info, here.

Please bring a print copy of the completed Golf Cart Registration Form with you to the Park. You must also bring a copy of your insurance policy showing that the golf cart is covered by your policy, as well as copies of driver’s licenses for anyone who will be driving the golf cart. ADA campers with golf carts will need to pay the trail fee.

Contact the Spirit of the Suwannee Music Park to verify that your golf cart will be permitted into the Park before arriving on site, (386) 364-1683. If you bring a golf cart that is not permitted into the Park, additional on-site storage fees will apply.

Patron golf carts are not permitted in the VIP campgrounds.

Four campers are permitted per RV space, and only one RV may be parked in each RV campsite. You must have the appropriate Dry RV Pass or upgraded RV pass to bring your RV into the campgrounds. All personal items (e.g., canopies, trailers) must fit within the perimeter of your site. All personal vehicles must be parked on the campsite – not on the road, or other surrounding campsites.

Campsite water is not to be used to wash cars, RVs, or boats.

Campsites must be kept clean, and all trash placed into proper containers.

Please do not leave food out, as it attracts animals and insects.

All RVs that connect to the sewage system must use a “donut” to seal the sewer hose to the sewage system line. All sewage connections must be kept tightly capped when not in use. The dump station wash down water is not safe for drinking. Any spills of sewage must be reported immediately to the Park Office. Do not remove the backflow prevention devices from the potable water lines.

Do not alter, even temporarily, any RV site electrical connections.

Ice is available for purchase at the Country Store, at the horse stable, and at the VIP campgrounds.

Yes! Camp Traction consists of music fans who choose to experience festivals / shows without the use of drugs or alcohol. Their primary purpose is to provide a safe environment for clean and sober music fans. They are not associated with AA, NA, Hulaween, or any other organized recovery group. They are simply a group of people who share the common bond of enjoying musical events in a clean and sober state.

You can learn more about Camp Traction and join their Facebook group here.

Please click here for a complete listing of the Park’s rules. These rules are intended to allow everyone to have fun together in a stress-free environment. If you violate a Park rule, you may be ejected from the festival without a refund, banned from the Park, and / or subject to criminal or civil processes.

The Park offers so many great activities besides seeing your favorite artists hit the Hulaween stages! Click here to learn about their Park activities including fishing, the Bat House, and so much more. The Canoe Outpost is also located in the Park. For paddling opportunities call the Canoe Outpost, (386) 364-4991.

If you have a question about camping or the Park itself, please contact the Spirit of the Suwannee Music Park.

If you have a question about ticketing, payment plans, or your order, please contact Etix through this form or at 1.800.514.3849. You can also check out their Help Center.

Etix Customer Support Hours:
Monday – Saturday: 9am to 8pm ET
Sunday: Noon to 8pm ET
**Please have your order number available so Etix Customer Support can assist you quickly**

If you have a general event question, please send us an email at [email protected].